MyWVUChart Your secure, online connection to your and your family's medical records WVU Healthcare offers a free, easy, and secure way to view your own and your family's health information* and lab results from home. All you need is Internet access and e-mail. With MyWVUChart you can: • Request an appointment with your provider • View and download a copy of your Patient Health Summary* • View test results • Refill prescriptions • Communicate electronically and securely with your medical care team • Access many MyWVUChart features via a mobile App *The information stored in MyWVUChart is not your complete electronic health record. If you would like to request your complete health medical record, please contact the appropriate Health Information Management Department. A list of phone numbers can be found in the “Terms and Conditions” section. How MyWVUChart Works In order to use MyWVUChart, you will need to activate your account. Visit us in person at a WVU Health Information Department or online at www.MyWVUChart.com to obtain a temporary activation code. You will have 30 days to activate the system before your temporary code expires. If you wish to oversee your child's or other family member's health information with MyWVUChart, you will need to obtain proxy access. Individuals seeking proxy access to a family member’s (including children up to age 18) MyWVUChart account must visit an activation site in person with the family member to obtain the necessary signatures. When you access MyWVUChart for the first time, you will be asked the social security number and date of birth of the patient. You will then be able to create your own user code and password, ensuring your health information is secure. In Person MyWVUChart Activation Sites You can obtain a MyWVUChart activation code for yourself at any WVU Healthcare clinic location during check out. For proxy access for a family member, please visit one of the following locations: Ruby Memorial Hospital Health Information Department, first floor Clark K. Sleeth Family Medicine Center WVU Cheat Lake Physicians Preston County Pediatrics and Internal Medicine Clinic At patient check out MyWVUChart Mobile App Our MyWVUChart app for mobile devices lets you access your WVU Healthcare information when you are away from your computer. This free app is available for Apple and Android mobile devices. Download the MYCHART app and configure with our WVU Healthcare location zipcode 26506. Urgent Medical Matters MyWVUChart is not intended for sending messages requiring urgent attention. For urgent medical matters, contact your doctor’s office by phone. If this is a medical emergency, dial 911. Privacy and Security WVU Healthcare is committed to providing quality health care and respecting the privacy and confidentiality of your medical information. Our policies and procedures regarding access to and release of medical records conform to state and federal laws and are designed to safeguard your privacy. For terms and conditions, please see the reverse side of this card. Technical Support E-mail: MyWVUChart@wvuh.com Toll-Free Support Line: (866) 982-4278 Terms and Conditions The Terms and Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time, for any reason. Response to Electronic Communications WVU Healthcare will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available. A patient should allow at least three (3) business days for a response. Accordingly, emergency situations should not be submitted electronically. Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services. Web Site Links MyWVUChart may offer links to related medical Web sites not managed by WVU Healthcare. These Web site link(s) are for a patient’s informational purposes only. WVU Healthcare does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis. Minor Eligibility An individual must be 12 years of age or older to request a MyWVUChart personal account. Parents or guardians of minor children may request access to the minor child’s account by following the terms outlined in the “Proxy Access” section of this Terms and Conditions statement. Proxies of minor children between the ages of 12 and 17 (inclusive) will need to have dual consents present (one from the minor and one from the proxy) in order to access the minor’s MyWVUChart account. When a minor patient reaches age 18, all proxy access will end. Proxy Access Individuals age 12 or older may request proxy access to another individual’s MyWVUChart account by completing the Proxy Access portion of the MyWVUChart Consent Form and submitting it to WVU Healthcare. Such access will only be granted to parties with parental rights or legal guardianship over the MyWVUChart account holder and only to the extent that the party requesting proxy access can demonstrate the legal right to the account holder’s medical information. A MyWVUChart account will be activated for both the proxy and the account holder. If the proxy’s legal relationship with the account holder changes, the proxy must inform the appropriate clinic’s Health Information Department immediately by contacting the following departments: Ruby Memorial Hospital, Health Information Department, PO Box 8049, Morgantown, WV 26506-8094, (304) 598-4109 WVU Cheat Lake Physicians, Health Information Department, 608 Cheat Lake Road, Morgantown, WV 26508, (304) 594-1313, ext. 44109 Clark K. Sleeth Family Medicine Center, Health Information Department, PO Box 9152, Morgantown, WV 26506-9152, (304) 598-6900 Preston County Pediatrics and Internal Medicine Clinic, PO Box 359, Reedsville, WV 26547, (304) 864-0006 or (304) 864-0007 WVU Healthcare reserves the right to revoke proxy access at any time for any reason. E-mail Privacy Patients who are users of MyWVUChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyWVUChart. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer, or anyone else that can access a patient’s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyWVUChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address. Security and Confidentiality We afford the same degree of confidentiality to medical information stored on MyWVUChart as is given to medical information stored by WVU Healthcare in any other medium. WVU Healthcare is committed to protecting the confidentiality of your medical information. Firewall, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date each time a patient accesses MyWVUChart. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.