Complaints

We are committed to providing the highest quality of care at West Virginia University Hospitals. If you have an unsatisfactory experience, please let us know. You can call the patient advocate at 304-598-4167, the nurse manager on your unit, or the hospital administrator at 304-598-4200.

If the hospital does not respond to your complaint to your satisfaction, or if you are unhappy for another reason, you may contact:

Office of Health Facility Licensure and Certification
(to report violations and to request an inspection of the facility)
WV Department of Health and Human Resources
1 Davis Square, Suite 101
Charleston, WV 25301-1799
304-558-0050

Medicaid Fraud Control Unit
WV Department of Health and Human Resources
1900 Kanawha Blvd. Building 6, Room 848
Charleston, WV 25305
304-558-1858 304-558-3498 (fax)

Protective Services (Child and Adult)
WV Department of Health and Human Resources
350 Capitol St., Room 691
Charleston, WV 25301
304-558-7980

Abuse Hotline (child and adult)
1-800-352-6513

West Virginia Advocates, Inc.
1207 Quarrier St.
Charleston, WV 25301
304-346-0847

State Ombudsman
c/o West Virginia Commission on Aging
Charleston Towne Center Mall
1900 Kanawha Blvd. East
Charleston, WV 25305
304-558-2241

Ombudsman c/o Legal Aid of WV
922 Quarrier St., 4th Floor
Charleston, WV 25301
1-800-834-0598 304-343-4481

Legal Aid of West Virginia (local representative)
153 Holland Ave.
Westover, WV 26501
304-296-0001

Medicare Quality Improvement Organization (QID)
(for concerns about the quality of care received under the Medicaid Program)
West Virginia Medical Institute
3001 Chesterfield Avenue
Charleston, WV 25304-1100
304-346-9864